FAQs

We strive towards providing a transparent experience to all our patrons and this frequently asked questions section is another attempt towards it. Search a topic or browse the questions to find answers to all your queries, if you have further queries about your car service just ring us by clicking on the call button.

Service Geni

Who is Service Geni?


Service Geni provides local service centers with the digital platform required to showcase their identity and service offerings, all this without interrupting their business and this noble cause has been welcomed widely among the local players who have been taxed in the past with heavy enrolment charges and lead costs. We assist car owners to connect with them and schedule car services at ease.




When will the digital platform showcasing our service partners be available for users?


The team comprising of experienced industry professionals & strong technical experts are integrating live data with the product and the same will be available for users in few weeks.




How Service Geni is different from the other market players?


While corporates who have entered the Autoservicing industry with huge capitalist supports are showering offers and fancy price cards, we do have to realize that the long-term plan is a path to earn a return on their investment. This will bring upon a burdening price on the consumers over time. It is also a prevalent practice that these MNCs pressurise the Auto service centers under their umbrella to pay a hefty joining fee and a percentage of the billed amount in return for the leads and branding. The poor mechanic under these circumstances is pushed to charge the consumer with unfair service billings. The corporates that boost transparent billing in a disguise promote packages that may be of the right relevance to a customer. Servicegeni.in is a web forum built by BRN Technologies, it aims at providing garages the digital platform required to showcase their identity and service offering without interrupting their business. Assist car owners to connect with them and schedule car services at ease. Bridging the gap between the service providers and customers, Servicegeni is on a quest to launch a new approach to the Auto-servicing industry.




Does Service Geni charge customers for finding a service center through their website?


No, we do not Charge customers for finding a service center in servicegeni.in. Any car owner is welcome to visit the site and benefit from the auto data library built to assist with all your car maintenance needs.




Does Service Geni charge the Service partners?


No, we do not Charge the service partners for listing them in servicegeni.in. Our neighbourhood car mechanic is often more efficient & experienced but he runs a small-scale business and doesn't have a website or digital presence to attract customers outside his acquaintance circle. We just provide the local car service centers the digital platform with tools to manage aspects outside their domain or area of expertise. In exchange for the free enrollement we provide to the car serviece centers we ensure they oblidge never to bill you a penny more than actuals.




How does Service Geni manage the Quality of services that are offered?


We have partnered with the most popular car workshops in Chennai, which have decades of experience and employ the best car mechanics in town. Further, as don't interfere with their Independence the car service centers provide the best service at the most economical price. * Consumables/Parts used are OEM/OES




Why car owners look for alternatives to OEM authorised service centres ?


Over 65% car owners switch away from OEM authorised service centres (company-owned or as a franchisee) to unorganised players post-warranty since, cost of repairs in the organised single brand workshops is very high. While OEMs offer quality service and guaranteed original spare parts, they mostly replace defective parts rather than repairing them, thus costing a car owner more. Geographical penetration is less, customer has to allocate time to drop n pick up their car and wait for an available slot to book their service.




How does Service Geni make a profit as a business?


Service Geni's profit is drawn from other direct service offerings in servicegeni.in such the Accessories store, Service spares store, ECU repair offerings, which are specially curated to make Service Geni your one-stop solution for all car maintenance needs.




How honest reviews are ensured for the service centers listed in Service Geni portal?


The reviews for each service center are genuine and verified as we ensure only customers who have avialed the service through our portal from a particular workshop are given the option to review them.





Doorstep Car Service

What is doorstep car service?


When you require a quick check-up for your car or your car is due for periodic maintenance also known as general service. Service Geni allows you to book this service in a few clicks and a car care specialist is at your service on your doorstep.




Do you provide car pick-up and drop for a booked service?


You don't need a pick-up and drop for your car as our mechanic services your car in your house in your presence, where you have the opportunity to interact with the person servicing your car directly.




Why Doorstep car service?


-> No more spending time and fuel in driving to your brand service centre, in these days of high petrol price.
-> No more looking for live surveillance due to the scare of spares theft.
-> No replacing all spares when a simple repair could do the magic.
-> No waiting long hours at the car service station, trying to get the right repairs done for your car.
Our car care specialist is at your service on your doorstep.




How Doorstep car service helps you stay eco-friendly?


Finding the closest garage through Service Geni, booking a doorstep car service that is completely digital not only saves time & the stress of a physical search but also implies that you don't burn fuel and commute, thereby saving the earth a little bit of the pollution it's exposed to every microsecond.




How Service Geni ensures delightful doorstep services?


Post your booking confirmation our care Geni who is non-other than a friendly exec contacts you to understand more specifics to ensure the Service Personal is well informed about the car to be serviced and hence come fully equipped to meet all the requirements. Furthermore, on completion of the service, the car owner is gifted with a complimentary post-service car care kit.




How does the Doorstep car service booking journey start?


To book doorstep car service, a customer has multiple options such as our Website, Social media catalogs, WhatsApp or even call the sales team directly. All the modes have high response rates and get your service booked within minutes. The checkout process is completely safe and hassle-free through the digital payment gateway.




What is a post-service car care kit?


To promote continuous care for your car even after a professional service we give a free package containing car wash shampoo, windshield cleaning tablet, dashboard polish and tyre polish combo with a Micro-fiber cloth.




What spares are used for my car service and what engine oil is used for oil replacement?


All consumables & parts used are Original Equipment Manufacturer /Original Equipment Spares manufacturer grade.




How long does the express service take?


It takes around 90 minutes for this quick routine check to be completed for your car.




How long does the general service take?


It takes around 180 minutes for the periodic maintenance to be completed for your car.




What all checks are covered in the Doorstep Express Service?


Express Service includes: - Engine oil checkup
- Coolant checkup
- Battery checkup
- Fluid Topups (not exceeding 100ml)
- Oil leakage checkup
- Brake pads & shoes cleaning
- Alternator & pump belt inspection
- Interior Vacuuming
- Exterior Wet cloth cleaning




What all checks are covered in the Doorstep General Service?


General service includes: - Engine oil replacement - Air filter replacement - Oil filter replacement - Coolant & brake fluid top-up - AC cabin filter cleaning - Brake pads & shoes cleaning - Clutch operation checkup - Interior Vacuuming - Exterior Wet cloth cleaning




How the prices have been fixed for our services?


The price for each service is fixed based on the research done to render the best car service and the most splendid experience for a car owner. Doorstep service for example involves an Experienced car mechanic's consultation charge, Consumables & tools required to be carried to the location of the car owner's home, Commuting charges, etc * Consumables/Parts used are OEM/OES





ECU Repair & Coding

What car ECU diagnoses, repair & coding services are provided by Service Geni?


ECU Repairs require a special scanning proccess to diagnose the issues and resolve the same with a recoding done through specialists. Service Geni offers Car scanning for Luxury cars and specialises in German brands.




How can i place an order for ECU repairs?


If you are looking for ECU repairs please visit our products page in the website.
Alternatively, you may WhatsApp us with the below details. Our experts will contact you at your convenience.
-> Car Brand- example Audi Model- A6
-> Year of manufacturing- 2005
-> Fuel type- petrol/details
-> Error Code- unlock or not starting etc




Is is service provided in Chennai only?


We provide ECU repair service across India through our remote repair program. Our Geni care team contacts you and guides you to send the unit by courier. We deliver the reprogrammed product @ your doorstep